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HealthCare
HealthCare
Founded
2003
1500 employees
Industry
Hospitals
Health Care
Market
Vietnam
Need
Web App
Incident Management
Workflow
Challenge
Challenge
HealthCare Hospital faces complex incident management due to its large scale and diverse operations. With 30 medical specialties, 220 beds, and 20 departments involved, it is critical to coordinate effective communication with a high volume of incidents across different sectors such as patient care, HR, finance, and facilities.
By integrating an incident module into its legacy system powered by SharePoint, with JCI compliance - the strictest industry standards, HealthCare Hospital aims to improve response times and patient satisfaction.
HealthCare Hospital faces complex incident management due to its large scale and diverse operations. With 30 medical specialties, 220 beds, and 20 departments involved, it is critical to coordinate effective communication with a high volume of incidents across different sectors such as patient care, HR, finance, and facilities.
By integrating an incident module into its legacy system powered by SharePoint, with JCI compliance - the strictest industry standards, HealthCare Hospital aims to improve response times and patient satisfaction.
Streamlining workflow
Streamlining workflow
JCI compliance
JCI compliance
Reporting & Dashboard
Reporting & Dashboard
Our solution
SP 2019 upgraded
for all tools
Upgrading to SharePoint 2019 in mid-2024 significantly enhanced system performance and user interface, resulting in a more streamlined and efficient experience.
JCI Compliance Process
Guide users every step of the way with 20+ standardized templates, from creating to closing incidents: Categorize incidents, assign relevant teams, assess severity, investigate root causes, validate findings, and propose corrective actions.
Comprehensive Dashboards
Track key metrics like total incidents, top departments involved, and incident severity. Dive deeper into specific areas with customizable views for patient falls, medication errors, and facility-level performance.
Our solution
SP 2019 upgraded
for all tools
Upgrading to SharePoint 2019 in mid-2024 significantly enhanced system performance and user interface, resulting in a more streamlined and efficient experience.
Comprehensive Dashboards
Track key metrics like total incidents, top departments involved, and incident severity. Dive deeper into specific areas with customizable views for patient falls, medication errors, and facility-level performance.
JCI Compliance Process
Guide users every step of the way with 20+ standardized templates, from creating to closing incidents: Categorize incidents, assign relevant teams, assess severity, investigate root causes, validate findings, and propose corrective actions.
Our solution
SP 2019 upgraded
for all tools
Upgrading to SharePoint 2019 in mid-2024 significantly enhanced system performance and user interface, resulting in a more streamlined and efficient experience.
JCI Compliance Process
Guide users every step of the way with 20+ standardized templates, from creating to closing incidents: Categorize incidents, assign relevant teams, assess severity, investigate root causes, validate findings, and propose corrective actions.
Comprehensive Dashboards
Track key metrics like total incidents, top departments involved, and incident severity. Dive deeper into specific areas with customizable views for patient falls, medication errors, and facility-level performance.
Final Impact
Final Impact
+3000
+3000
Incidents reported since its launch after a year
Incidents reported since its launch after a year
Within 1 month
Within 1 month
Successfully adopted for Relations Management Team
Successfully adopted for Relations Management Team
70% increase
70% increase
In timely resolved incidents
In timely resolved incidents
How we work
How we work
20+
20+
requests (migration, CR, etc)
requests (migration, CR, etc)
requests (migration, CR, etc)
60+
60+
man-day within 1 year
man-day within 1 year
man-day within 1 year
±5
±5
issues per month
issues per month
issues per month
Our technology
Our technology
Front-end
Front-end
Back-end
Back-end
3. Infrastructure & DevOps
3. Infrastructure & DevOps
