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FunPass
FunPass
Matthew, the COO of FunPass, had worked with us for a year at his previous company. He valued our proactive approach and high-quality work. This positive experience led to our four-year partnership with his new company before it concluded in 2022.
Data Collection
Operation Support
Customer Care
Founded
2012
2012
100-200 employees
100-200 employees
Industry
Travel Arrangements
Travel Arrangements
Entertainment Providers
Entertainment Providers
Market
Worldwide
Worldwide
Festival-goers
Festival-goers
Challenge
Challenge
FunPass empowers music fans by providing seamless end-to-end festival experiences worldwide, including passes, accommodation, and transportation. In 2018, FunPass managed a massive scale, handling over 1,000 festivals across 50 countries and partnering with 4,500 suppliers. To adapt to its enormous workload, FunPass outsourced various data tasks related to booking management, customer service, and content creation.
FunPass empowers music fans by providing seamless end-to-end festival experiences worldwide, including passes, accommodation, and transportation. In 2018, FunPass managed a massive scale, handling over 1,000 festivals across 50 countries and partnering with 4,500 suppliers. To adapt to its enormous workload, FunPass outsourced various data tasks related to booking management, customer service, and content creation.
High volume
High volume
Diverse suppliers
Diverse suppliers
Efficiency
Efficiency
Our solution
Our solution
Product Management
FunPass offers a wide range of options for festival-goers, including tickets, hotels, and transfers from over 4,500 global suppliers. We ensure 99.9% accuracy in managing complex deals and pricing, handling tasks like data collection, input, updates, calculations, and reporting.
FunPass offers a wide range of options for festival-goers, including tickets, hotels, and transfers from over 4,500 global suppliers. We ensure 99.9% accuracy in managing complex deals and pricing, handling tasks like data collection, input, updates, calculations, and reporting.
Seamless Order
As the concert agent with multiple suppliers, FunPass secures deals with their own platforms. To ensure order fulfillment from suppliers to customers and reduce operational costs, we took on the admin tasks of bulk online bookings, ticket customization, and distribution. If customers have any inquiries, we are also dedicated to timely response and data updates, boosting customer satisfaction.
As the concert agent with multiple suppliers, FunPass secures deals with their own platforms. To ensure order fulfillment from suppliers to customers and reduce operational costs, we took on the admin tasks of bulk online bookings, ticket customization, and distribution. If customers have any inquiries, we are also dedicated to timely response and data updates, boosting customer satisfaction.
Informative Content
Every year, FunPass needs thousands of marketing assets to fuel music fan engagement: banners, vouchers, user guides, and more. By providing the market information, we helped their marketing team save 100% of their research effort and focus on what they do best - creative strategies.
Every year, FunPass needs thousands of marketing assets to fuel music fan engagement: banners, vouchers, user guides, and more. By providing the market information, we helped their marketing team save 100% of their research effort and focus on what they do best - creative strategies.
Final Impact
Final Impact
2,270 music festivals boosted by our promotional content
2,270 music festivals boosted by our promotional content
8,856 deals with over 2,000 providers recorded
8,856 deals with over 2,000 providers recorded
25,000 options for stays, rides, and passes offered to customers
25,000 options for stays, rides, and passes offered to customers
25,672 customer requests cared for
25,672 customer requests cared for
3,900 reports built for sales managers
3,900 reports built for sales managers
How we work
How we work
Our technology
Our technology
1. CRM
1. CRM
2. Editor
2. Editor
3. Backend
3. Backend
