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FunPass

FunPass

Matthew, the COO of FunPass, had worked with us for a year at his previous company. He valued our proactive approach and high-quality work. This positive experience led to our four-year partnership with his new company before it concluded in 2022.

Data Collection

Operation Support

Customer Care

Founded

2012

2012

100-200 employees

100-200 employees

Industry

Travel Arrangements

Travel Arrangements

Entertainment Providers

Entertainment Providers

Market

Worldwide

Worldwide

Festival-goers

Festival-goers

Challenge

Challenge

FunPass empowers music fans by providing seamless end-to-end festival experiences worldwide, including passes, accommodation, and transportation. In 2018, FunPass managed a massive scale, handling over 1,000 festivals across 50 countries and partnering with 4,500 suppliers. To adapt to its enormous workload, FunPass outsourced various data tasks related to booking management, customer service, and content creation.

FunPass empowers music fans by providing seamless end-to-end festival experiences worldwide, including passes, accommodation, and transportation. In 2018, FunPass managed a massive scale, handling over 1,000 festivals across 50 countries and partnering with 4,500 suppliers. To adapt to its enormous workload, FunPass outsourced various data tasks related to booking management, customer service, and content creation.

High volume

High volume

Diverse suppliers

Diverse suppliers

Efficiency

Efficiency

Our solution

Our solution

Product Management

Product Management

FunPass offers a wide range of options for festival-goers, including tickets, hotels, and transfers from over 4,500 global suppliers. We ensure 99.9% accuracy in managing complex deals and pricing, handling tasks like data collection, input, updates, calculations, and reporting.

FunPass offers a wide range of options for festival-goers, including tickets, hotels, and transfers from over 4,500 global suppliers. We ensure 99.9% accuracy in managing complex deals and pricing, handling tasks like data collection, input, updates, calculations, and reporting.

Seamless Order

Seamless Order

As the concert agent with multiple suppliers, FunPass secures deals with their own platforms. To ensure order fulfillment from suppliers to customers and reduce operational costs, we took on the admin tasks of bulk online bookings, ticket customization, and distribution. If customers have any inquiries, we are also dedicated to timely response and data updates, boosting customer satisfaction.

As the concert agent with multiple suppliers, FunPass secures deals with their own platforms. To ensure order fulfillment from suppliers to customers and reduce operational costs, we took on the admin tasks of bulk online bookings, ticket customization, and distribution. If customers have any inquiries, we are also dedicated to timely response and data updates, boosting customer satisfaction.

Informative Content

Informative Content

Every year, FunPass needs thousands of marketing assets to fuel music fan engagement: banners, vouchers, user guides, and more. By providing the market information, we helped their marketing team save 100% of their research effort and focus on what they do best - creative strategies.

Every year, FunPass needs thousands of marketing assets to fuel music fan engagement: banners, vouchers, user guides, and more. By providing the market information, we helped their marketing team save 100% of their research effort and focus on what they do best - creative strategies.

Final Impact

Final Impact

1800
1800

music festivals boosted by our promotional content

music festivals boosted by our promotional content

8400
8400

deals with over 2,000 suppliers recorded

deals with over 2,000 suppliers recorded

24600
24600

options for stays, rides, and passes offered to customers

options for stays, rides, and passes offered to customers

25300
25300

customer requests cared for

customer requests cared for

3500
3500

reports built for sales managers

reports built for sales managers

How we work

How we work

Our technology

Our technology

1. CRM

1. CRM

2. Editor

2. Editor

3. Backend

3. Backend

Meet our team

Meet our team

PM

PM

Duong

Duong

Duong

Team Leader

Hanh

Data Processor

Nga

Data Processor

Thao

Mathew - COO of FunPass

Mathew - COO of FunPass

Mathew - COO of FunPass

“We greatly value your support over the last few years.”

“We greatly value your support over the last few years.”

“We greatly value your support over the last few years.”